Fax is not using Call Card Dialing Rules

Why are the Dialing rules being ignored?
I am using an administrator account under windows Xp Pro.
Calling card is properly setup & Use Dialing Rules
is checked in the Send Fax Wizzard.
Fax dials call without first using calling card info.
Call is within my Area code, but I must still use
a calling card to dial this call.

Like all of its predecessors, the Windows XP Fax service will not process
dialing rules unless the phone number to which you are sending the fax is in
"international format." Details on how to use international format to invoke
dialing rules are available he
http://support.microsoft.com/default...;EN-US;Q318575


--
Russ Valentine
[MVP-Outlook]
"Erica Nicolas" wrote in message
...
Why are the Dialing rules being ignored?
I am using an administrator account under windows Xp Pro.
Calling card is properly setup & Use Dialing Rules
is checked in the Send Fax Wizzard.
Fax dials call without first using calling card info.
Call is within my Area code, but I must still use
a calling card to dial this call.

I'm having this same problem, and the reply below wasn't
of any help. My dialing rules are not used no matter
what I do. I've made sure the recipient phone number is
in canonical form, specified my area code in the
telephony configuration, etc. I even checked to make
sure the Fax Server dependencies (PnP, PrintSpool, RPC
and Telephony) are all running as LocalSystem, because I
saw a note in XP Help to the effect that dialing rules
might not be recognized if the Fax Server login was
different than the Telephony login.

There aren't any error messages, Fax just ignores my
calling card and tries to dial direct. Any ideas?

Thanks,

Marc





In the Dialing Rules dialog select your country name and
enter your area
code. In the dialing rules box you can also add any
number which you may
need to add before you dial an external number or code
you may need to make
long distance calls.
Now while sending faxes in the Send Fax Wizard do the
following:-
1) Check the check box "Use dialing rules"
2) Select the appropriate dialing rule you want to use
3) Enter the Recipient's area code in the text box next
to "Fax Number"
followed by the number you want to send fax to in the
adjacent text box.

I hope this helps.
--
Mayuri Diwan
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and
confers no rights.
Please do not send email directly to this alias. This
alias is for newsgroup
purposes only.'

"Dave" wrote in
message
...
When faxing with the built-in fax utility in XP
(yes,I've
installed the component) my calling card dialing rules
are ignored and only the fax number (including the "1")
is dialed. I've already read article 318575 concerning
formating numbers in canonical form. However the article
shows the format "+1 (xxx) nnn-xxxx". In the dialing
rules box the program rejects anything except numbers
and
spaces - so no "+" or "( )" or hyphens. When the "+" is
left out and spaces are substituted for it and the
parens
and hyphen the result is a pretty ordinary looking phone
number "1 xxx xxx xxxx." However it doesn't work.
Trying
to connect only yields dialing the fax number -- and
yes,
the box to "use dialing rules" is checked. Am I missing
something? Thanx.



..

Like all of its predecessors, the Windows XP Fax service will not process
dialing rules unless the phone number to which you are sending the fax is in
"international format." Details on how to use international format to invoke
dialing rules are available he
http://support.microsoft.com/default...;EN-US;Q318575

--
Russ Valentine
[MVP-Outlook]
"Marc" wrote in message
...
I'm having this same problem, and the reply below wasn't
of any help. My dialing rules are not used no matter
what I do. I've made sure the recipient phone number is
in canonical form, specified my area code in the
telephony configuration, etc. I even checked to make
sure the Fax Server dependencies (PnP, PrintSpool, RPC
and Telephony) are all running as LocalSystem, because I
saw a note in XP Help to the effect that dialing rules
might not be recognized if the Fax Server login was
different than the Telephony login.

There aren't any error messages, Fax just ignores my
calling card and tries to dial direct. Any ideas?

Thanks,

Marc





In the Dialing Rules dialog select your country name and
enter your area
code. In the dialing rules box you can also add any
number which you may
need to add before you dial an external number or code
you may need to make
long distance calls.
Now while sending faxes in the Send Fax Wizard do the
following:-
1) Check the check box "Use dialing rules"
2) Select the appropriate dialing rule you want to use
3) Enter the Recipient's area code in the text box next
to "Fax Number"
followed by the number you want to send fax to in the
adjacent text box.

I hope this helps.
--
Mayuri Diwan
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and
confers no rights.
Please do not send email directly to this alias. This
alias is for newsgroup
purposes only.'

"Dave" wrote in
message
...
When faxing with the built-in fax utility in XP
(yes,I've
installed the component) my calling card dialing rules
are ignored and only the fax number (including the "1")
is dialed. I've already read article 318575 concerning
formating numbers in canonical form. However the article
shows the format "+1 (xxx) nnn-xxxx". In the dialing
rules box the program rejects anything except numbers
and
spaces - so no "+" or "( )" or hyphens. When the "+" is
left out and spaces are substituted for it and the
parens
and hyphen the result is a pretty ordinary looking phone
number "1 xxx xxx xxxx." However it doesn't work.
Trying
to connect only yields dialing the fax number -- and
yes,
the box to "use dialing rules" is checked. Am I missing
something? Thanx.



.

Canonical form, international format, whatever. I've
read 318575 and 321639, I'm doing all that. What else
can go wrong?

Thanks,

Marc

-----Original Message-----
Like all of its predecessors, the Windows XP Fax service
will not process
dialing rules unless the phone number to which you are
sending the fax is in
"international format." Details on how to use
international format to invoke
dialing rules are available he
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q318575

--
Russ Valentine
[MVP-Outlook]
"Marc" wrote in
message
...
I'm having this same problem, and the reply below
wasn't
of any help. My dialing rules are not used no matter
what I do. I've made sure the recipient phone number
is
in canonical form, specified my area code in the
telephony configuration, etc. I even checked to make
sure the Fax Server dependencies (PnP, PrintSpool, RPC
and Telephony) are all running as LocalSystem, because
I
saw a note in XP Help to the effect that dialing rules
might not be recognized if the Fax Server login was
different than the Telephony login.

There aren't any error messages, Fax just ignores my
calling card and tries to dial direct. Any ideas?

Thanks,

Marc





In the Dialing Rules dialog select your country name
and
enter your area
code. In the dialing rules box you can also add any
number which you may
need to add before you dial an external number or code
you may need to make
long distance calls.
Now while sending faxes in the Send Fax Wizard do the
following:-
1) Check the check box "Use dialing rules"
2) Select the appropriate dialing rule you want to use
3) Enter the Recipient's area code in the text box next
to "Fax Number"
followed by the number you want to send fax to in the
adjacent text box.

I hope this helps.
--
Mayuri Diwan
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties,
and
confers no rights.
Please do not send email directly to this alias. This
alias is for newsgroup
purposes only.'

"Dave" wrote in
message
...
When faxing with the built-in fax utility in XP
(yes,I've
installed the component) my calling card dialing
rules
are ignored and only the fax number (including
the "1")
is dialed. I've already read article 318575
concerning
formating numbers in canonical form. However the
article
shows the format "+1 (xxx) nnn-xxxx". In the dialing
rules box the program rejects anything except numbers
and
spaces - so no "+" or "( )" or hyphens. When the "+"
is
left out and spaces are substituted for it and the
parens
and hyphen the result is a pretty ordinary looking
phone
number "1 xxx xxx xxxx." However it doesn't work.
Trying
to connect only yields dialing the fax number -- and
yes,
the box to "use dialing rules" is checked. Am I
missing
something? Thanx.



.




.

If your Calling card settings are part of the per-user settings, you are out
of luck with Windows XP Fax. The XP Fax Service can only run under the
System account, so per-user settings are not available to it.
--
Russ Valentine
[MVP-Outlook]

"Marc" wrote in message
...
Canonical form, international format, whatever. I've
read 318575 and 321639, I'm doing all that. What else
can go wrong?

Thanks,

Marc

-----Original Message-----
Like all of its predecessors, the Windows XP Fax service
will not process
dialing rules unless the phone number to which you are
sending the fax is in
"international format." Details on how to use
international format to invoke
dialing rules are available he
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q318575

--
Russ Valentine
[MVP-Outlook]
"Marc" wrote in
message
...
I'm having this same problem, and the reply below
wasn't
of any help. My dialing rules are not used no matter
what I do. I've made sure the recipient phone number
is
in canonical form, specified my area code in the
telephony configuration, etc. I even checked to make
sure the Fax Server dependencies (PnP, PrintSpool, RPC
and Telephony) are all running as LocalSystem, because
I
saw a note in XP Help to the effect that dialing rules
might not be recognized if the Fax Server login was
different than the Telephony login.

There aren't any error messages, Fax just ignores my
calling card and tries to dial direct. Any ideas?

Thanks,

Marc





In the Dialing Rules dialog select your country name
and
enter your area
code. In the dialing rules box you can also add any
number which you may
need to add before you dial an external number or code
you may need to make
long distance calls.
Now while sending faxes in the Send Fax Wizard do the
following:-
1) Check the check box "Use dialing rules"
2) Select the appropriate dialing rule you want to use
3) Enter the Recipient's area code in the text box next
to "Fax Number"
followed by the number you want to send fax to in the
adjacent text box.

I hope this helps.
--
Mayuri Diwan
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties,
and
confers no rights.
Please do not send email directly to this alias. This
alias is for newsgroup
purposes only.'

"Dave" wrote in
message
...
When faxing with the built-in fax utility in XP
(yes,I've
installed the component) my calling card dialing
rules
are ignored and only the fax number (including
the "1")
is dialed. I've already read article 318575
concerning
formating numbers in canonical form. However the
article
shows the format "+1 (xxx) nnn-xxxx". In the dialing
rules box the program rejects anything except numbers
and
spaces - so no "+" or "( )" or hyphens. When the "+"
is
left out and spaces are substituted for it and the
parens
and hyphen the result is a pretty ordinary looking
phone
number "1 xxx xxx xxxx." However it doesn't work.
Trying
to connect only yields dialing the fax number -- and
yes,
the box to "use dialing rules" is checked. Am I
missing
something? Thanx.



.




.

Yes, I saw the following under "dialing rules" in the Fax
Console Help:

"Cause: Calling card information is defined per user.
The Fax service is not running under the same user
account as the calling card information.

"Solution: Right-click My Computer, click Manage, click
Services and Applications, and then in the services list,
double-click Fax. Click the Log On tab, and set the Fax
service to run under the calling card user account."

Your phrase "out of luck" seems a lot more helpful than
the above, which led me to try starting the Fax service
under all sorts of user accounts (only LocalSystem
works). I did check that the Telephony service (along
with fax's other dependencies) are all running as
LocalSystem, so I figured the calling card info was under
the same account anyway. Guess not.

So, are you saying fax just plain can't work with calling
card dialing in Windows XP? Or is there some way to set
up the calling card info under LocalSystem?

Thanks,

Marc


-----Original Message-----
If your Calling card settings are part of the per-user
settings, you are out
of luck with Windows XP Fax. The XP Fax Service can
only run under the
System account, so per-user settings are not available
to it.
--
Russ Valentine
[MVP-Outlook]

"Marc" wrote in
message
...
Canonical form, international format, whatever. I've
read 318575 and 321639, I'm doing all that. What else
can go wrong?

Thanks,

Marc

-----Original Message-----
Like all of its predecessors, the Windows XP Fax
service
will not process
dialing rules unless the phone number to which you are
sending the fax is in
"international format." Details on how to use
international format to invoke
dialing rules are available he
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q318575

--
Russ Valentine
[MVP-Outlook]
"Marc" wrote in
message
...
I'm having this same problem, and the reply below
wasn't
of any help. My dialing rules are not used no
matter
what I do. I've made sure the recipient phone
number
is
in canonical form, specified my area code in the
telephony configuration, etc. I even checked to
make
sure the Fax Server dependencies (PnP, PrintSpool,
RPC
and Telephony) are all running as LocalSystem,
because
I
saw a note in XP Help to the effect that dialing
rules
might not be recognized if the Fax Server login was
different than the Telephony login.

There aren't any error messages, Fax just ignores my
calling card and tries to dial direct. Any ideas?

Thanks,

Marc





In the Dialing Rules dialog select your country name
and
enter your area
code. In the dialing rules box you can also add any
number which you may
need to add before you dial an external number or
code
you may need to make
long distance calls.
Now while sending faxes in the Send Fax Wizard do
the
following:-
1) Check the check box "Use dialing rules"
2) Select the appropriate dialing rule you want to
use
3) Enter the Recipient's area code in the text box
next
to "Fax Number"
followed by the number you want to send fax to in
the
adjacent text box.

I hope this helps.
--
Mayuri Diwan
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties,
and
confers no rights.
Please do not send email directly to this alias.
This
alias is for newsgroup
purposes only.'

"Dave" wrote
in
message
...
When faxing with the built-in fax utility in XP
(yes,I've
installed the component) my calling card dialing
rules
are ignored and only the fax number (including
the "1")
is dialed. I've already read article 318575
concerning
formating numbers in canonical form. However the
article
shows the format "+1 (xxx) nnn-xxxx". In the
dialing
rules box the program rejects anything except
numbers
and
spaces - so no "+" or "( )" or hyphens. When
the "+"
is
left out and spaces are substituted for it and the
parens
and hyphen the result is a pretty ordinary looking
phone
number "1 xxx xxx xxxx." However it doesn't work.
Trying
to connect only yields dialing the fax number --
and
yes,
the box to "use dialing rules" is checked. Am I
missing
something? Thanx.



.




.



.

Don't know. Haven't had to try it. You tell me. Can you set up your calling
card information on your current user logon? If your calling card requires a
per-user setting, then no, you can't.
--
Russ Valentine
[MVP-Outlook]
"Marc" wrote in message
...
Yes, I saw the following under "dialing rules" in the Fax
Console Help:

"Cause: Calling card information is defined per user.
The Fax service is not running under the same user
account as the calling card information.

"Solution: Right-click My Computer, click Manage, click
Services and Applications, and then in the services list,
double-click Fax. Click the Log On tab, and set the Fax
service to run under the calling card user account."

Your phrase "out of luck" seems a lot more helpful than
the above, which led me to try starting the Fax service
under all sorts of user accounts (only LocalSystem
works). I did check that the Telephony service (along
with fax's other dependencies) are all running as
LocalSystem, so I figured the calling card info was under
the same account anyway. Guess not.

So, are you saying fax just plain can't work with calling
card dialing in Windows XP? Or is there some way to set
up the calling card info under LocalSystem?

Thanks,

Marc


-----Original Message-----
If your Calling card settings are part of the per-user
settings, you are out
of luck with Windows XP Fax. The XP Fax Service can
only run under the
System account, so per-user settings are not available
to it.
--
Russ Valentine
[MVP-Outlook]

"Marc" wrote in
message
...
Canonical form, international format, whatever. I've
read 318575 and 321639, I'm doing all that. What else
can go wrong?

Thanks,

Marc

-----Original Message-----
Like all of its predecessors, the Windows XP Fax
service
will not process
dialing rules unless the phone number to which you are
sending the fax is in
"international format." Details on how to use
international format to invoke
dialing rules are available he
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;Q318575

--
Russ Valentine
[MVP-Outlook]
"Marc" wrote in
message
...
I'm having this same problem, and the reply below
wasn't
of any help. My dialing rules are not used no
matter
what I do. I've made sure the recipient phone
number
is
in canonical form, specified my area code in the
telephony configuration, etc. I even checked to
make
sure the Fax Server dependencies (PnP, PrintSpool,
RPC
and Telephony) are all running as LocalSystem,
because
I
saw a note in XP Help to the effect that dialing
rules
might not be recognized if the Fax Server login was
different than the Telephony login.

There aren't any error messages, Fax just ignores my
calling card and tries to dial direct. Any ideas?

Thanks,

Marc





In the Dialing Rules dialog select your country name
and
enter your area
code. In the dialing rules box you can also add any
number which you may
need to add before you dial an external number or
code
you may need to make
long distance calls.
Now while sending faxes in the Send Fax Wizard do
the
following:-
1) Check the check box "Use dialing rules"
2) Select the appropriate dialing rule you want to
use
3) Enter the Recipient's area code in the text box
next
to "Fax Number"
followed by the number you want to send fax to in
the
adjacent text box.

I hope this helps.
--
Mayuri Diwan
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties,
and
confers no rights.
Please do not send email directly to this alias.
This
alias is for newsgroup
purposes only.'

"Dave" wrote
in
message
...
When faxing with the built-in fax utility in XP
(yes,I've
installed the component) my calling card dialing
rules
are ignored and only the fax number (including
the "1")
is dialed. I've already read article 318575
concerning
formating numbers in canonical form. However the
article
shows the format "+1 (xxx) nnn-xxxx". In the
dialing
rules box the program rejects anything except
numbers
and
spaces - so no "+" or "( )" or hyphens. When
the "+"
is
left out and spaces are substituted for it and the
parens
and hyphen the result is a pretty ordinary looking
phone
number "1 xxx xxx xxxx." However it doesn't work.
Trying
to connect only yields dialing the fax number --
and
yes,
the box to "use dialing rules" is checked. Am I
missing
something? Thanx.



.




.



.

If I'm explaining this to you, then we're really in the
soup.

For any other poor souls out there trying to make fax
calls on a calling card in XP, here's the only way I
found to do it: prepend the calling card access number,
account number, pin, etc. to the recipient's fax number,
separating the fields with 2 or 3 commas, to represent
pauses in the dialing sequence.


-----Original Message-----
Don't know. Haven't had to try it. You tell me. Can you
set up your calling
card information on your current user logon? If your
calling card requires a
per-user setting, then no, you can't.
--
Russ Valentine
[MVP-Outlook]
"Marc" wrote in
message
...
Yes, I saw the following under "dialing rules" in the
Fax
Console Help:

"Cause: Calling card information is defined per user.
The Fax service is not running under the same user
account as the calling card information.

"Solution: Right-click My Computer, click Manage,
click
Services and Applications, and then in the services
list,
double-click Fax. Click the Log On tab, and set the Fax
service to run under the calling card user account."

Your phrase "out of luck" seems a lot more helpful than
the above, which led me to try starting the Fax service
under all sorts of user accounts (only LocalSystem
works). I did check that the Telephony service (along
with fax's other dependencies) are all running as
LocalSystem, so I figured the calling card info was
under
the same account anyway. Guess not.

So, are you saying fax just plain can't work with
calling
card dialing in Windows XP? Or is there some way to
set
up the calling card info under LocalSystem?

Thanks,

Marc


-----Original Message-----
If your Calling card settings are part of the per-user
settings, you are out
of luck with Windows XP Fax. The XP Fax Service can
only run under the
System account, so per-user settings are not available
to it.
--
Russ Valentine
[MVP-Outlook]

"Marc" wrote in
message
...
Canonical form, international format, whatever.
I've
read 318575 and 321639, I'm doing all that. What
else
can go wrong?

Thanks,

Marc

-----Original Message-----
Like all of its predecessors, the Windows XP Fax
service
will not process
dialing rules unless the phone number to which you
are
sending the fax is in
"international format." Details on how to use
international format to invoke
dialing rules are available he
http://support.microsoft.com/default.aspx?
scid=kb;EN-
US;Q318575

--
Russ Valentine
[MVP-Outlook]
"Marc" wrote
in
message
...
I'm having this same problem, and the reply below
wasn't
of any help. My dialing rules are not used no
matter
what I do. I've made sure the recipient phone
number
is
in canonical form, specified my area code in the
telephony configuration, etc. I even checked to
make
sure the Fax Server dependencies (PnP,
PrintSpool,
RPC
and Telephony) are all running as LocalSystem,
because
I
saw a note in XP Help to the effect that dialing
rules
might not be recognized if the Fax Server login
was
different than the Telephony login.

There aren't any error messages, Fax just
ignores my
calling card and tries to dial direct. Any
ideas?

Thanks,

Marc





In the Dialing Rules dialog select your country
name
and
enter your area
code. In the dialing rules box you can also add
any
number which you may
need to add before you dial an external number or
code
you may need to make
long distance calls.
Now while sending faxes in the Send Fax Wizard do
the
following:-
1) Check the check box "Use dialing rules"
2) Select the appropriate dialing rule you want
to
use
3) Enter the Recipient's area code in the text
box
next
to "Fax Number"
followed by the number you want to send fax to in
the
adjacent text box.

I hope this helps.
--
Mayuri Diwan
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no
warranties,
and
confers no rights.
Please do not send email directly to this alias.
This
alias is for newsgroup
purposes only.'

"Dave"
wrote
in
message
...
When faxing with the built-in fax utility in XP
(yes,I've
installed the component) my calling card
dialing
rules
are ignored and only the fax number (including
the "1")
is dialed. I've already read article 318575
concerning
formating numbers in canonical form. However
the
article
shows the format "+1 (xxx) nnn-xxxx". In the
dialing
rules box the program rejects anything except
numbers
and
spaces - so no "+" or "( )" or hyphens. When
the "+"
is
left out and spaces are substituted for it and
the
parens
and hyphen the result is a pretty ordinary
looking
phone
number "1 xxx xxx xxxx." However it doesn't
work.
Trying
to connect only yields dialing the fax number -
-
and
yes,
the box to "use dialing rules" is checked. Am
I
missing
something? Thanx.



.




.



.



.